New Page 1

Standard Terms and Conditions of Trade

1. The following are the trading names of ChangeNow Academy Limited co number 6490371 Empowering Business Solutions™ - Empowering Solutions™.– The Hypnotic Diet Club™ – Stop Smoking “Once and for Good”™, Be SMART™ (Stress Management and Recovery Training), Calmness @ Work™, Heart Harmony™, Change Your Life Now! ™, Transforming Days ™, Just Change Now™ , PsychoNeuroImmuneoTechnology™ The Firewalk Experience™, How2Easily™ and Empowering Solutions Training College™ (ESTC), the Changenow Centre™, all of which are the property and intellectual rights of ChangeNow Academy Limited hereafter referred to as “ChangeNow”. They may not be used or any coaching content referred to in any form without the prior written consent of Stephen Crabb. Managing Director & Company Secretary. All rights and remedies are reserved.

2. All correspondence regarding ChangeNow should be addressed to:

ChangeNow Academy Limited

The Changenow Centre, 136 Kingston Road, Wimbledon, London, SW19 1LY. Tel: 020 8540 3366.

3. The “client” is any person or organisation that attends orders or uses any of the coaching services, workshops, training courses or products of ChangeNow.

4. ChangeNow offers a range of personal and corporate services, products, workshops, seminars and training designed to assist clients to make changes to their behaviours utilising a wide variety of techniques including but not limited to hypnosis, Neuro Linguistic Programming (NLP), Thought Field Therapy (TFT), Emotional Freedom Technique (EFT), Provocative Therapy (PT) and Life Coaching techniques all such services, products and training is provided for educational purposes only and are designed to assist the client to change their behaviours. The services and products provided to clients will hereafter be referred to as “coaching” and are provided to clients without prejudice.

5. Additional terms and conditions may apply for corporate coaching, training, workshops, master classes, seminars and products. They will be in addition to these terms and will not exclude or super cede any of the terms contained in this document.

6. These terms and conditions of trading are unequivocal and super cede any qualifications made by any client whatsoever at any time in any medium.

7. ChangeNow operates and provides its services in accordance with UK laws. All services are pending trademark registration under International copyright law.

8. ChangeNow is committed to using modern therapeutic and educational health strategies in order to coach clients and help re-educate them to make better life style choices and behavioural changes. We operate to and support the codes of conduct of the The Society of Neuro Linguistic Programming. All coaching products and services are educational health programmes and should be used complementary to and not instead of any conventional medical advice or treatments the client may be undergoing. We would liaise if deemed appropriate between clients and with their conventional medical health professional if required in order to help a client end or reduce behaviours or to make any significant lifestyle or health education changes.

9. Our best efforts will be made to help clients to effect change however because of the nature of the services and products offered we are unable to offer guarantees of success; clients enter into any coaching fully aware of this. The skills of any representative of ChangeNow will be maintained by regular peer training and coaching in order to offer clients a service of a professional standard.

10. To assist us to continue to offer and improve upon the modern techniques and models of behavioural change that ChangeNow uses we maintain client notes and may record client sessions for ongoing training purposes. Any recordings or notes will remain the property of ChangeNow and may be used for training purposes or published providing the anonymity of clients and the safeguarding of their welfare are maintained. Recordings may be released at our discretion if needed in a court of law for any purpose without prejudice.

11. All client information is confidential however in exceptional circumstances such as when needed by the courts or the police or when informed of information of a criminal or illegal or immoral nature when we have a legal and moral obligation to make any such information including notes and recording available.

12. ChangeNow with the clients’ permission may use referrals for promotion and marketing purposes.

13. If necessary ChangeNow may write to the clients GP advising of the coaching programme the client has entered into unless the client has expressed in writing their opposition to this option.

14. All coaching is to be pre-paid for before the commencement of the service or dispatch of any products ordered. Payment must be made by either cash or cheque (supported by a valid cheque guarantee card), if a cheque guarantee card is not supplied it will be deemed as having been supplied and the client will be personally liable for the cost of the coaching to its full value..

15. All invoices are payable upon presentation and client sessions are to be paid in full at the commencement of the first appointment..

16. We do not accept credit cards for payment of appointments however we do take credit card details to reserve appointments. These details will only be used to pay for coaching in the event of non-attendance by the client for their appointment in which case the card will be used to secure payment for the session missed by the client.

17. A telephone booking for an appointment will be deemed to be a confirmation of the client’s reserving the services and time of ChangeNow; the person attending the session will be responsible for making payment. Clients will have a 24 hour cooling off period after making a booking during which they are able to cancel their appointment with no costs. After 24 hours a welcome pack will be sent to the client this is part of their coaching programme and the coaching will be deemed to have started once the pack has been posted.

18. Clients cancelling after the pack has been dispatched (all packs will be sent by 1^st class mail) will be eligible for the pack value and administration costs being £50.

19. Appointment times for coaching are booked either on the hour or on the half hour but will generally start 5 minutes after the appointment time given, please ensure you arrive no earlier then 10 minutes prior to your appointment time.

20. The client is responsible for his or her own travel arrangements and parking and for arriving on time at their appointment. Please check the location of the appointment.. Because we are often working with clients and are unable to answer the phones please ensure you check the location before leaving, as we may not be able to help clients with directions whilst clients are en-route.

21. Should a client arrive late for their appointment for whatever reason; we will make all reasonable efforts and at our discretion to add on session time if possible. This may be billed for at our normal hourly rates which can be found on our website www.empowering-solutions.co.uk Extra coaching time will be charged in 15 minute increments and charging or non charging is entirely at the discretion of ChangeNow.

22. Should it be agreed that the appointment will be held at the client’s own premises, travel costs will be charged pro-rata our normal consultation rates for travel time plus transport costs a total will be agreed before the session and confirmed in writing. The client will be responsible for providing a safe and un-interrupted place of work. Part fees will be required before the appointment (normally 50%) with the balance paid upon arrival.

23. Please give 72 hours notice of cancellation or re-scheduling of your appointment for any reason whatsoever by phoning 020 8540 3366. Clients cancelling completely will be eligible for the pack charge as in item 18. Clients cancelling within a 72hour period will be liable for the full standard appointment charge for the appointment cancelled.

24. Clients failing to show for their appointment without sufficient prior notice forfeit their right to the session missed. If this is their first session and they have not yet pre-paid then the full session fee at normal session rates will be deducted from the credit card details taken plus the cost of the pre-session pack; should a booking have been made without credit card details being supplied we will invoice the client for the missed session. Collection terms as per item 27 will apply. A client in the middle of a coaching programme will be required to pay the cost of an additional session in order to complete the programme.

25. ChangeNow and its representatives reserve the right to halt, to cancel at any time or to refuse to offer any training, product, workshop or service to a client at anytime without prejudice for any cause or reason. If any programmes are stopped the client will be billed for coaching time already received at our standard hourly rate any refund due will be paid to the client by way of a cheque. If a client is attending a reduced rate programme then the standard hourly rate will apply to the costs calculation. Examples of reasonable causes for cancelling or halting a programme are persistent cancellation or lateness by the client, rudeness, violence or threat of, conflicts of interest (these examples are indicative of causes and are not exhaustive).

26. Should there be a need for ChangeNow to cancel a clients appointment for any reason whatsoever including illness and any unforeseen circumstances we will make reasonable efforts to give adequate prior notice, ChangeNow can not accept any costs or claims for travel, inconvenience or any other aspect related to cancelled appointments. Cancellations are made without prejudice.

27. In the event of late payment, non-payment or cancellation of a payment or of a cheque supplied without a cheque guarantee card or payment that is not cleared for any reason whatsoever it is the policy of ChangeNow to recover the monies due plus all related costs through the courts. Should it be required of ChangeNow to attend court for any reason whatsoever the client agrees to bear all costs related to any action including for the time spent in correspondence (a charge of £25 per letter written in relation to the event will be made), appointing a solicitor (at legal rates) and for our attending court and any time spent arranging recovery or attending court. All such costs for ChangeNow representatives’ time will be recorded billed for at our normal business consultancy rates, which are £150 an hour. In addition interest will be charged at 5% above base on a monthly basis chargeable until payment is received. We reserve all rights and remedies in this respect.

28. Clients will be deemed to accept all responsibility for their own well-being and attend their sessions and undergo any of the techniques during and between their appointments of their own volition and free will.

29. To protect our copyright all clients agree to withhold and refrain from any reporting, recording or copying of the coaching services, workshops, training courses or products of ChangeNow in any medium or participating in the production of any such reporting. Any breach by the client will be regarded as an agreement on the client’s behalf to pay our reporting fee being a minimum £10,000 for each reporting event that is in breach of this term. Any reporting done will become our copyright and the client agrees to present ChangeNOW with any fees or commissions earnt from their reporting; reporting can only be done with the express written permission and approval of Stephen Crabb who retains at all times right to veto any reporting at any stage without prejudice. We reserve all rights and remedies in this respect..

30. All clients booking the services of ChangeNow upon commencing their first session will be deemed to have read and to have agreed to these terms and conditions whether they are signed or not.

31. It is the responsibility of the client to keep us informed of any relevant health issues that may have a bearing on the efficacy of their programme before, between and during their appointments.

32. Please note that these terms and conditions do not preclude your normal UK consumer rights.